GUARANTEE

We offer two types of Guarantee

Immediate Guarantee (First 7 Days)

Upon purchase/delivery, Reyes Tattoo Supply offers an immediate warranty valid for 7 days. The warranty covers the following:

  • Defective parts upon arrival: Products that, being new, fail or are directly defective at the time of delivery. Applies tubes, grips, cables, pedals (Machines, Thermal Printers and Power Sources apply Standard Warranty)

  • Shipping Damage: Products that arrive in poor condition due to damage from packaging. Order mistake by staff: If any product has not been sent, sent by mistake or is expired.

It is important that the customer HAS NOT OPENED OR USED the product to make the warranty valid.


 **Returns or exchanges will not be accepted for any other reason.

PROCEDURE FOR IMMEDIATE WARRANTY:

  1. Send an email to garantia@reyestattoosupply.com with the following information:

  • Name of the buyer

  • Date of purchase

  • Serial number (if the product has one)

  • Defect Description

  • Image/Video of the defect

2. You will receive an email from us within 7 business days. If the product falls under warranty, we will send you information with the address to which you must send the product for review. PLEASE DO NOT SEND THE PRODUCT WITHOUT HAVING REPORTED IT AND RECEIVED A RESPONSE.

3. It is the customer's responsibility to cover return costs, package the product correctly so that it arrives safely, return it in its original packaging, in new condition and with prior authorization from Reyes Tattoo Supply.

4. Upon receiving the product, we will carry out an evaluation of the defect and contact you with the details of the replacement or refund only if we do not have stock of the same product.

STANDARD WARRANTY (UP TO 6 - 12 MONTHS)

Our standard warranty covers a period of 6 to 12 months (found in the description of valid products) which will be directly with the manufacturers. Once we have the item that will be covered by the warranty in our possession, we will send it to the manufacturer who will determine whether to repair the item or send a new one of the same or similar value. This may result in an additional fee at the manufacturer's discretion.

STANDARD WARRANTY PROCEDURE

  1. Send an email to garantia@reyestattoosupply.com with the following information:

  • Name of the buyer

  • Date of purchase

  • Serial number (if the product has one)

  • Defect Description

  • Image/Video of the defect

2. Once we have all the information, in the next 7 days we will send a second email with the manufacturer's verdict. If the guarantee applies, we will provide you with the information to return the package to. PLEASE DO NOT SEND THE PRODUCT WITHOUT HAVING REPORTED IT AND RECEIVED A RESPONSE.

3. It is the customer's responsibility to cover return costs, package the product correctly so that it arrives safely, return it in its original packaging, in new condition and with prior authorization from Reyes Tattoo Supply.

4. Upon receiving the product, we will carry out an evaluation of the defect and contact you to inform you about what will happen based on the report. This may last about a week after the product has arrived.

2. You will receive an email from us within 7 business days. If the product falls under warranty, we will send you information with the address to which you must send the product for review. PLEASE DO NOT SEND THE PRODUCT WITHOUT HAVING REPORTED IT AND RECEIVED A RESPONSE.

3. It is the customer's responsibility to cover return costs, package the product correctly so that it arrives safely, return it in its original packaging, in new condition and with prior authorization from Reyes Tattoo Supply.

4. As soon as the products are returned to us, we will check that they are complete and have not been damaged or altered, and if they are, we will send them to the manufacturer who will determine whether to repair the item or send a new one of the same or similar value. This may result in an additional fee at the manufacturer's discretion.

It is important to mention that the time it takes for the item to reach the manufacturer and for it to be returned to us is 2 to 4 months from when we have it.

PRODUCTS WHICH DO NOT HAVE ANY WARRANTY:

Inks

Cartridges/ Needles

Ointments / Stencil / Skin Care / Anesthesia / Patches

Disposable Materials

Markers

No warranty will be applied to sterilized products such as those previously mentioned due to hygiene and cross-contamination issues, both for the client and the staff who work at Reyes Tattoo Supply.

Machine warranties will be voided if:

  • You over-lubricate the machine

  • You drop the machine (on the floor or in liquid)

  • You open the engine

  • Replace parts on your own

  • The engine is overforced until it burns out.

The warranty does not cover parts that are subject to normal wear and tear replacement requirements, such as power adapters (covered for 6 months from date of purchase).